AI for the medical industry
Downloading Claude does not guarantee your information is processed in Australia. Standard Claude services can process the information you enter overseas, including patient information.
We create a dedicated Claude setup for your practice, keeping AI model processing in Australia. We manage the controls and provide reports to support your compliance requirements.
For information sent to the AI model through your approved setup.
From a specialist practice to a national medical group.
Your computer is here. Processing may not be.
Whether your team already uses Claude or is considering it, the question is the same: where is the information processed? We configure Australian-only AI model processing and maintain the controls behind it.
Check your current setup
Can your current setup answer these three questions?
This is a requirements check, not a compliance assessment. Your answers stay on this page.
Select an answer to each question to see your next step.
Discuss these requirementsWe set it up. You stay in control.
We configure Claude and maintain its Australian-processing controls. Your organisation owns the account and data, and decides what staff can access.
We send a checklist of what to have ready and a step-by-step guide for account ownership, billing and security. Complete it independently or join a planned 30-minute Google Meet session.
You keep passwords, payment details and MFA.Choose what staff can read or do in email, calendars, SharePoint, OneDrive and Teams. We turn your checklist into named permission profiles, such as Reception or Management.
Your administrator approves the connection and adds staff to the right group.We configure the Australian model-processing controls and prepare the settings package. Your administrator follows our illustrated guide to install it; staff use their own sign-in and MFA.
We complete the checks in your environment before staff go live.Use approved Haiku, Sonnet and Opus models for Chat, file analysis and Cowork. We check Australian model processing and the required functions before enabling them. Available features are agreed for your setup.
What your management fee covers
The setup is only the start. We check the controls, investigate exceptions and review model changes. Each month, you receive a record for your compliance reviews and audits.
We review processing records for the period, approved model destinations and the permissions enforcing them. We flag exceptions and missing evidence.
Your report shows where recorded requests ran, what we checked, what changed and anything needing attention. It includes usage costs and a review of relevant model releases.
We check Australian availability, data handling and compatibility before enabling an approved model or configuration change within scope. New releases are assessed before they are added.
See the observed processing location, the last check and any exceptions in a simple status view. No cloud administration login needed. Reports use processing metadata, with no patient information. Scheduled checks and reports support audit requests; they do not guarantee an audit outcome.
Clear responsibilities
Your dedicated setup, Australian model-processing controls, the Claude settings package and implementation checks.
Account ownership, vendor billing and approval of the permissions your staff need.
Illustrated administrator guidance, agreed control checks, reports and reviewed updates.
Your administrator grants access, installs the approved settings and manages joiners, leavers and everyday IT support.
Your account and data remain yours when our service ends. We hand over the agreed configuration and records, then remove our management access. You can keep the environment and arrange its future management under the agreed exit terms.
The AI model processing of information submitted through the agreed Claude Desktop setup is restricted to approved Australian processing locations. Storage, backups, Microsoft 365, other connections and use of other AI apps have their own data-handling arrangements. We make that boundary clear in your scope.
It supports a defined part of your privacy and governance controls. Australian model processing alone does not establish compliance with every obligation. Your organisation still decides which uses and information are appropriate, and maintains its broader privacy and clinical governance arrangements.
Only for uses your organisation has assessed and authorised. The processing controls do not replace decisions about consent, purpose, access or accuracy. We use synthetic information for implementation tests. AI outputs still need appropriate human review.
Staff use Claude Desktop connected to the dedicated environment you own. We agree and test the required Chat, file-analysis, Cowork and supported Microsoft connector functions. Features, existing history, web and mobile access do not all carry over automatically. We confirm the relevant differences before you commit.
We prepare the configuration and illustrated instructions. Your administrator handles Microsoft consent, staff identity, group membership and deployment to managed devices. Routine walkthrough meetings are not required; setup details and exceptions can be handled in writing. The exact steps depend on your environment.
The setup fee covers your agreed shared environment, with a separate fee for ongoing management. Adding staff to existing approved profiles does not, by itself, add another setup or management fee. Cloud usage and vendor charges remain separate and are billed to your organisation. Additional environments or substantial changes are quoted first. Your proposal sets out the scope, fees and payment terms.
We notify your nominated contact and investigate the controls within our scope. If a processing route is suspect, we can restrict the affected access while investigating. We do not switch processing overseas to keep the service running. Any device or Microsoft actions are given to your administrator in writing. Your agreement sets out response arrangements; this is not a 24-hour helpdesk.
They may be able to. Our service gives you a defined implementation and someone responsible for maintaining the agreed model-processing controls, checking changes and producing regular reports. Your IT provider continues managing your staff, devices and Microsoft environment.
We review relevant releases and introduce approved changes after verification. New features requiring extra permissions may need your administrator’s approval. You retain account ownership throughout. Your agreement sets out notice, handover and removal of our management access at the end of the service.
Plan your setup
Tell us what your practice needs. We’ll confirm the fit and send a proposal with the scope and fees. Once you approve, we provide the service agreement, account checklist and staff permissions form.
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